Drawing on over eight years of progressive experience in human resources, disability management, and employee relations, I specialize in mediating complex workplace disputes and human rights complaints across Canada.

My practice areas include disability accommodation mediation, human rights complaint resolution, return-to-work facilitation, workplace investigations, grievance management, labour relations support, and organizational change management. In addition to mediating disputes, I assist organizations with developing psychological safety frameworks, implementing disability management programs, conducting compliance audits, and creating sustainable wellness ROI strategies for SMBs.

My professional experience includes serving as Manager of Wellness & Disability at Cowan Insurance Group, where I lead remote teams across multiple provinces while ensuring federal and provincial regulatory compliance. Previously, I held progressive roles at Manulife as Bilingual Implementation Manager, Munich Re as Account Manager of Claims, Canada Life as Disability Case Manager, and Sun Life as Disability Payment Specialist. Through these positions, I have successfully mediated hundreds of accommodation disputes, achieved 30% efficiency improvements in case management, and maintained 90% service standards while managing complex multi-party negotiations.

I hold a Bachelor of Science in Human Resource Management from Western Governors University (2025) and am currently pursuing an MBA in Strategy, Innovation & AI at Northeastern University's D'Amore-McKim Business School (graduating December 2026). My professional designations include SHRM-CP (Society for Human Resource Management - Certified Professional), CDMP (Certified Disability Management Professional), and C.Mgr (Chartered Manager). Additional certifications include Workplace Mental Health Ally, Leadership Certificate, and Strategic Thinking & Innovation.

I am actively involved in several professional organizations including SHRM, the Canadian Society of Professionals in Disability Management, Work Wellness Institute, and Wellness Works Canada. My commitment to advancing workplace wellness and dispute resolution drives my pursuit of the Q.Med designation through ADRIO, allowing me to formalize my extensive informal mediation experience while expanding services to organizations navigating the intersection of human rights, labour relations, and operational requirements.