Lawyer, Founder, Leanne Goldstein Law PC


CEO, Ontario Non-Profit Housing Association (ONPHA)

Marlene Coffey is the CEO of the Ontario Non-Profit Housing Association (ONPHA) and a recognized leader, elevating the importance of affordable housing through an economic development and systems approach to sector transform. With experience spanning finance, municipal and the non-profit sector, she is focused on making housing a catalyst for economic recovery and growth.In the past two years, Marlene’s advocacy efforts have played a pivotal role in securing $23B in funding and commitments to repair existing assets and build new housing portfolios in Ontario.Her approach is both inclusive and ...


Judico Mediation

I am the founder of Judico Mediation and a mediator focused on workplace, labour, civil, commercial, and condominium disputes. My background includes a decade plus of labour relations and workplace conflict in a unionized workplace, where I have been involved in collective bargaining, grievances, mediations, and arbitrations. I also serve as an active-duty first responder, where communication, professionalism, and calm decision-making are essential.I bring business experience for commercial and civil clients. Having owned and operated a Pet Supply Company I have robust experience from ...


LEE ADR/LEE LLP


Kitchener, ON

Vice President, 30 Forensic Engineering


Partner, Dentons Canada LLP

I am a partner at Dentons Canada LLP in the Construction, Litigation and Real Estate groups. My practice includes negotiation and drafting of various types of construction documents on behalf of owners, general contractors and subcontractors as well as dispute resolution and litigation involving the awarding of contracts, various aspects of construction liens and disputes as well as related proceedings on behalf of owners, general contractors and subcontractors as well as mortgagees. I handle trust and bond claims, negligence claims and contract claims including claims related to construction ...


Lead Counsel, PETER OKAKPU LEGAL

Peter Okakpu is an experienced international arbitration lawyer in Canada and a trusted cross-border dispute resolution expert. He helps clients navigate complex legal challenges with clarity and confidence, drawing on a deep understanding of both Canadian and international law.Peter's expertise is grounded in his Master of Laws (LL.M.) in International Dispute Resolution from Queen Mary University of London, a globally recognized leader in the field. As an Associate of the Chartered Institute of Arbitrators (UK), he is a skilled dispute resolution counsel committed to finding efficient and ...


Partner, Baker & McKenzie LLP

BiographyMatthew Latella has over 25 years of experience as a trial lawyer and a track record of success in high-stakes matters, both acting for plaintiffs and defendants. He leads the Firm's Canadian international arbitration practice and has been lead counsel on several of the leading Canadian court cases involving international arbitration, successfully arguing precedent-setting cases up to the Supreme Court of Canada. He has been recognized as an "outstanding professional" and described by clients as "a brilliant advocate and cross-examiner." One client stated: "Matthew is adept at ...


Partner, Gowling WLG (Canada) LLP

Sahil Shoor is aleading litigation and dispute resolution partner with Gowling WLG (Canada) LLP with a wide-ranging practicefocused on major construction and infrastructure projects domestically andinternationally. Called to the Bar in Ontario and British Columbia, Sahilfocuses his practice on the sectors that help drive Canada’s economicdevelopment, including commercial construction, real estate development,infrastructure/civil works, power/energy (nuclear, hydro-electric, powergenerating stations) and major public-private partnership/transit projects.Business handling complexinfrastructure ...


Principal, Rideout Law


Experienced litigation and commercial lawyer. Specific expertise in technology, e-commerce, entertainment and intellectual property issues. Certified as a Specialist in Civil Litigation for 25 years.


Keenberg & Company Professional Corporation

Rhea MathewCommercial litigator, arbitrator, mediator


Budwal CPA Professional Corporation


Senior Associate, Dentons Canada LLP

Emily is a lawyer and arbitrator with the Ottawa office of Dentons Canada LLP. Her practice focuses on commercial litigation, where she acts on various arbitration matters (international and domestic), construction disputes, shareholder litigations, leasing matters, real estate development matters and professional negligence claims. She brings a unique background, with extensive experience in international law (commercial, investment and public) and arbitration.In her arbitration practice, Emily has represented clients in domestic and international disputes involving product liability claims, ...


Lawyer, Mathews Samac LLP

Joshua Samac is a commercial litigator with a focus on corporate, securities, and business disputes. He has acted incomplex commercial litigation matters across a variety of sectors, including capital markets, real estate, industry,hospitality, and banking. His practice centers on corporate and commercial disputes, shareholder litigation and arbitration,and disputes around corporate transactions. Joshua regularly appears before the Ontario Superior Court, TorontoCommercial List, Ontario Court of Appeal, and Federal Court of Canada. He is known for delivering strategic, results-drivenadvocacy ...


Principal Lawyer, Sookhoo Law P.C.

I obtained my undergraduate degree from the University of Toronto with an Honours BA in Political Science and Philosophy. Subsequently, I completed a Diploma and Certification at Seneca College in International Business - Import/Export Trade. I completed my LL.B. from the University of Buckingham in the United Kingdom.I founded Sookhoo Law Professional Corporation which provides services in real estate, civil litigation, immigration, corporate, wills & estates, and notary public affirmations. I have provided mediation in the areas of civil litigation, contractual disputes, estates and ...


Associate, Cozen O'Connor LLP

Charles focuses his practice on subrogation & recovery for large commercial property losses. He has experience handling due diligence reviews, insurance coverage disputes, and has been involved in all aspects of complex, multi-party, subrogation litigation.Prior to joining Cozen O’Connor, Charles was a legal intern for the Minister of Natural Resources and Forestry (Ontario) and member of Provincial Parliament (Ottawa-Vanier). He was also a teaching assistant for the Alternatives to Dispute Resolution and Professionalism class, and a research assistant for the Bijural Torts (Common ...


Founder & Managing Barrister, Alam Law Firm, PC

Muhammad M. Alam, B.Comm., LL.B., J.D, Q.Med., Q.ArbBarrister-at-Law, Qualified Mediator & Qualified Arbitratorhttps://www.thealamlaw.com/mediation-services#malam Muhammad M. Alam is a Barrister-at-Law of Osgoode Hall and the Founder and Managing Barrister of Alam Law Firm. He is a Qualified Mediator and Qualified Arbitrator, and a member of both the ADR Institute of Canada and the ADR Institute of Ontario.What sets Mr. Alam apart as a mediator is his extensive litigation background. Before becoming licensed in Ontario, he practiced civil litigation, insurance litigation, and human rights ...


Founder, Tock Dispute Resolution


Randy Sutton is a litigation and arbitration lawyer based in Toronto and Vancouver.  He is the co-head of Norton Rose Fulbright's Life Sciences and Healthcare practice.  He has been counsel in both domestic and international arbitrations. 


Partner, Lakhan Tram LLP


Mississauga, ON

Principal, Reiman ADR

Arbitrator and mediator of complex domestic and international commercial disputes. Veteran of nearly two decades in private practice in Chicago IL firms as a commercial litigator and commercial transactions attorney, followed by 15 years as a CEO, board director and chairman of the board of directors of public and private companies in the US, UK, Canada and China. Understands the legal issues of business disputes as a senior attorney representing domestic and international businesses as well as the business issues, economics and metrics of a business dispute from the perspective of a senior ...


Lanark County Community Justice


Benotto Resolutions

After 28 years on the bench (18 years as a trial judge and 10 years on the Court of Appeal for Ontario)  I am transitioning to private arbitration.  See below:https://benottoresolutions.com/


Westland Law Professional Corporation

Amy Westland is Deputy Judge of the Ontario Small Claims Court for the Toronto Region and presides over civil litigation proceedings, including settlement conferences, motions with and without notice, motions in writing, and trials of claims relating to contract, torts, and labour and employment. She is Senior Counsel at Westaway Law Group, where she provides legal and strategic advice to Indigenous groups in litigation and negotiations. She advises on the development and enforcement of First Nation legislation and policies that facilitate sustainable economic development, fiscal ...


Lawyer, Mathews Samac LLP

Thomas Mathews is a bilingual commercial litigator with 16 years of experience, called to the Bars of Ontario and Quebec. He practises civil and commercial litigation, arbitration, and regulatory law. He has acted in securities and competition litigation, shareholder and contract disputes, and injunctions.  Thomas is known for meticulous preparation and clear, strategic written and oral advocacy.  He has gained corporate governance experience serving on a venture capital board and has been published in both national and local papers.


Licensed Paralegal / Owner, Arkhon Paralegal Professional Corporation


Co-Founder, Resolutions At Work

Prior to co-founding Resolutions At Work, Jill practiced employment law for nearly a decade at one of Ottawa's most reputable employment law firms. Jill found great satisfaction in working with clients to find sensible and reasonable resolutions to their workplace issues. Jill developed both her knowledge of employment issues, and her understanding of what drives employees and employers’ behavior. She is thrilled to take this knowledge and apply it in a neutral setting through mediations, training, and workplace investigations/reviews. What to know about Jill:Completed the Osgoode Advanced ...


Ottawa, ON

Partner, O'Connor MacLeod Hanna LLP


Oakville, ontario

Principal, Leon Dispute Resolution Services Inc

Jeff Leon is an active and respected Arbitrator and Mediator at Arbitration Place in Toronto. He serves as a neutral in all manner of international and domestic disputes. He has over 45 years of experience as a trial lawyer and strategic advisor in connection with business disputes and brings an energetic and pragmatic approach to dispute resolution. He served as President of the American College of Trial Lawyers in 2018-2019 and is a Fellow of the Chartered Institute of Arbitrators. In 2022-2023 he was co-lead counsel to the Public Order Emergency Commission in Canada 


Diana has over 35 years of civil litigation experience, having appeared before all levels of court including the Ontario Court of Appeal and Supreme Court of Canada. Diana has both private practise and in house government experience, most recently as the Director of Litigation for the City of Toronto.Diana’s areas of expertise include:personal injury claims, police claims, building claims, contract disputes, neighbour disputes, Occupiers’ Liability Act claims, professional liability claims. Diana has extensive practical experience acting as counsel on a broad range of civil litigation ...


The Honourable George R. Strathy retired as Chief Justice of Ontario and President of the Court of Appeal for Ontario on August 31, 2022, having served on that Court for nine years. In that capacity, he heard a wide range of complex civil, commercial, family and criminal matters, regularly authoring judgments in all areas. Prior to his appointment to the Court of Appeal, he served as a Judge of the Ontario Superior Court of Justice for five years. For three of those years, he was a member of the Class Actions team, responsible for the judicial oversight and management of approximately 80 ...


Renew Mediation Services

I am a Roster Mediator for the Toronto Superior Court of Justice (2019) and Windsor Superior Court of Justice (2022). Prior to becoming a Mediator, I was educated in 8 areas of law in Ontario earning a Law Clerk Diploma in 2002. My areas of experience include: litigation (civil, commercial, class actions, subrogation and insurance defence - personal injury), employment law and family law.


Pasquale Longois a law graduate with a strong foundation in personal injury and real estate law, complemented by specialized training in dispute resolution.Pasquale supports legal teams and clients by conducting in-depth legal research, managing case documentation, and facilitating communication between parties. His work emphasizes clarity, compliance, and strategic coordination, contributing to efficient legal operations and dispute resolution processes.Based in Vaughan, Ontario, Pasquale brings a unique perspective shaped by both Canadian and European legal education. He holds a Dispute ...


Lawyer, Grewal Law Professional Corp


I am a British trained Barrister and Solicitor. I have been mediating in Ontario full-time since 2019 and officially launched my practice in 2020. My practice is predominently personal injury, commercial and insurance defence cases. I also mediate contractual disputes.   I beleive in collaborative mediation and help to facilitate effective negotiation during each session. I enjoy working with clients from a diverse backgrounds and making inclusivity my top priority. 


Partner, Waterous Holden Amey Hitchon LLP

For over thirty years, Deborah Ditchfield has worked tirelessly to give her clients back their lives, their families and, in many cases, their voice.Deborah's unwaivering belief in the power of family law ADR processes, along with her unyielding support of one's right to have the very best process outcome have earned her a stellar reputation. Deborah has an expansive knowledge of family law, corporate and tax law. This together with a strategic, focused approach, intill confidence in her clients and ensure exceptional results.Deborah has the experience, knowledge base and capability to handle ...


A forward-thinking legal intellectual possessing a creative, innovative, and positive attitude.BRIEFPERSONAL SUMMARYA member in good standing with the LSUC possessing over 10 years of active law practice in Canada and over 30 years combined International experience. Highly efficient, hardworking, responsible, detail-oriented legal professional having an in-depth understanding of laws and legal codes A self-motivated individual who is a strong team player with excellent people’s skills for interacting with fellow lawyers, other professionals, and public Presently, I am a Mediator, being member ...


Partner, Stockwoods LLP

Justin Safayeni maintains a broad civil and public law practice, with particular experience in the areas of media, privacy and defamation law; professional discipline and administrative law; and commercial litigation. He serves as independent legal counsel to a variety of tribunals both within and outside the regulated health sector, and as a counsel and advisor to numerous public sector institutions on matters relating to the conduct of investigations. Justin also has a particular interest in sport law. In addition to regularly representing sport organizations and individual claimants before ...


Mediator/Arbitrator, ADR Chambers

Adam is a mediator, arbitrator, commerical litigator and franchise lawyer.Adam has mediated, arbitrated and/or litigated hundreds of cases and has expertise in commercial and franchise disputes. Adam’s mediation and arbitration practice focuses on:franchise disputes between franchisors and franchisees, including those involving system-wide issues and multi-party dynamics;commercial disputes, including contract disputes, shareholder and partnership disputes, class actions, competition matters, fraud allegations, banking law, and consumer protection claims; andtort litigation, including ...


President, Michael Patrick O'Brien Professional Corporation

Michael has worked in the labour relations field for over 30 years, occupying positions of increasing responsibility within Unions and on the management side. Commencing in March 2024, he is dedicating his practice to mediation and arbitration. Michael holds a bachelor’s degree from the University of Toronto (1996), and a Juris Doctor from Osgoode Hall Law School (2012), and will complete an LL.M. in Alternative Dispute Resolution, also at Osgoode Hall Law School, in 2024. Michael was called to the Ontario Bar in 2014 and practiced labour law in Toronto for over a decade, predominantly as ...


Managing Partner, Wasel & Wasel

Mahmoud Abuwasel is a Harvard graduate practitioner and solicitor of the Supreme Court of Victoria with substantial experience in high-value and cross-jurisdictional disputes and focuses on international arbitration, complex litigation, and tax controversy.He has represented leading HNW investors, publicly listed companies, Government companies, large family holding companies, and multinationals in multi-billion-dollar litigation and arbitration proceedings and is regularly published and interviewed in leading news outlets.Mahmoud is an admitted lawyer in Australia, a registered legal ...


I am a legally trained professional with over 10 years of experience practicing law in Bangladesh, specializing in civil, commercial, labour, administrative, family law, and alternative dispute resolution. I hold an LLM in Canadian Common Law from Osgoode Hall Law School and have completed the Law Practice Program (LPP) in Toronto. I recently completed a Graduate Certificate in Alternative Dispute Resolution (ADR) from Humber College, where I gained hands-on experience in family, labour, and community dispute mediation. I am committed to applying my legal expertise and ADR training to support ...


Bozzo Law

Justin is a conscientious attorney with strong interpersonal skills and a demonstrated ability to lead. Drawing on conflict resolution strategies and a wealth of knowledge in Canadian common law, Justin has identified innovative solutions to a wide range of disputes. His experiences include mobilizing diverse groups of musicians and law students, managing a high volume of legal cases, and effectively advising professionals on the inner workings of government. Writing is the bedrock of Justin's success in art, law and academia, but it is an open mind and a willingness to learn that set him ...


Tarantino Law Professional Corporation


President, Davide Cortinovis Mediations Inc.


Richmond Hill, ontario

YorkStreet Dispute Resolution Group Inc.


Self

The HonourableRussell Juriansz was a justice of the Court of Appeal for Ontario from March 12,2004, until his retirement on September 1, 2021. He was a judgeof the Superior Court from March 17, 1998 until his appointment to the Courtof Appeal. He received his LL.B. in 1972 from Osgoode Law School and a B.Sc. in1969 from the University of Toronto. He was called to the Ontario Bar in March,1974.In 2015 he was awarded ahonouraryLL.D. by the Law Society of Upper Canada.He will bring his broad experience to bear on the resolution of a wide range of complexlegal disputes. Mr. Juriansz is dedicated ...


 I am a licensed lawyer in Ontario. For over two decades I have been involved in countless court room disputes, mediations, pre-conference hearings and settlement conferences.I obtained my law degree from Queen’s University in Kingston, Ontario in 2004. Subsequently, being called to the Bar in 2005. During my early years I worked at various firms in downtown Toronto in the area of litigation.In 2010 I opened up my own law practice.  I am also completing my LLM in Dispute Resolution from Osgoode Hall.


Amanda is an experienced lawyer, mediator, and workplace investigator. Amanda has a broad legal and mediation practice which encompasses employment law, civil litigation, insurance law, estate litigation and family law. Amanda has completed the professional program in ADR at York University and is working towards her arbitration certification.


Lawyer, Mediator, Dervaitis Loch Law Professional Corporation

Rebecca Dervaitis Loch, B.A., M.A., LLB., is a mediator at Dervaitis Loch Law Professional Corporation in Toronto, and mediates across Ontario both virtually and in-person.She offers half day (3 hour) mediations at the roster rate, as determined by the Rules of Civil Procedure, as well as full day (7 hour) and hybrid (5 hour) mediation sessions. Rebecca is also a member in good standing of the Law Society of Ontario and was called to the bar in 2007.Prior to opening her mediation and litigation practice, Rebecca was a partner at a boutique Toronto law firm practicing exclusively in the area ...


Managing Partner, Weintraub Erskine Huang LLP

RebeccaHuang's litigation practice is directed towards complex corporate andcommercial matters. She has worked on a wide variety of matters includingshareholder disputes, professional negligence and misconduct, civil fraud,contract disputes, trade secret disputes and class actions. She is experiencedin dealing with the complexities in international commercial disputes. 


Levitt Di Lella Duggan & Chaplick LLP

Bradley Chaplick is a mediator and lawyer. Brad was admitted to the Law Society of Ontario (formerly the Law Society of Upper Canada) in 2009 and received his J.D. from Queen’s University Law School in 2008. Bradley's mediation practice focuses on condominium disputes, landlord and tenant, commercial leasing, human rights, contract disputes, and employment matters. As a lawyer, Bradley has represented clients at all levels of Ontario’s civil courts and appeals. Bradley frequently acts as a chairperson for condominium meetings and provides advice and written opinions to condominium boards of ...


Mediator/Owner, Judith Hull Mediations

As an experienced litigator for over 28.5 years, with a rich background in advocacy, I bring a deep understanding of the intricacies involved in personal injury and civil litigation cases. My practice area for mediation includes personal injury, medical and professional malpractice, insurance matters, accident benefits, disability and life insurance claims, products liability as well as employment and human rights. I help the parties navigate complex disputes with empathy, integrity, and a focus on achieving fair resolutions. I am based in Southwestern Ontario, however, I am available to ...


Kim Parish Mediations

Kim Parish is a self-employed Chartered Mediator and is the principal owner of Kim Parish Mediations. Kim has mediated over 2,000 disputes and also performs work as an adjudicator and a facilitator. Kim is a certified Workplace Fairness Analyst and performs workplace assessments and workplace restorations. Prior to opening her own mediation practice, Kim was employed as a mediator and arbitrator with ADR Chambers and was a roster mediator for the Ontario Mandatory Mediation Program (Toronto). Her community involvement includes prior experience volunteering as a mediator with Conflict ...


Neutral Matters, A Division of Say Something Communications Inc

Third party neutral with a specialization in workplace issues. www.neutralmatters.ca


Bennett Construction Group

Marcia is a partner at Advocates. She is a Fellow of the Canadian College of Construction Lawyers and is certified as a Specialist in Construction Law by the Law Society of Ontario. She practices exclusively in the areas of construction law and defense insurance acting for large sized general contractors engaged in the ICI Sector and multidisciplinary engineering consulting firms. Marcia is involved in all aspects of construction law including contract negotiation, bond claims, tender claims, construction claims and construction liens; and on the defense side she defends engineers engaged in ...


Murray Mediation Services


Owner, Samimian Arbitration Services

I specialize in resolving high-stake construction and condominium disputes through streamlined arbitration across Ontario. By leveraging deep industry expertise, I help parties bypass the delays of the court system to reach final, confidential and cost-effective resolutions. I am currently accepting appointments for new mandates.


Owner, Boutet Family Law and Mediation

AboutNathalie Boutet brings over 34 years of legal expertise and over 30years of mediation experience to her practice. A former Deputy Judge of theOntario Small Claims Court for three decades, Nathalie is fluent in English andFrench and holds Civil Law and Common Law degrees from Laval University and theUniversity of Western Ontario. She is among a distinguished few Canadianlawyers certified as a Family Enterprise Advisor™.Nathalie understands the intricate dynamics of business and familyinterplay. Her unique perspective enhances her ability to mediate disputeswhere personal relationships and ...


Senior Counsel, Borden Ladner Gervais LLP

David has a BA from St. Francis Xavier University (1985) andan LLB from University of Ottawa (1989). He was called to the Bar of Ontario(1991) and has worked continuously since that time as litigation counsel; first,with Scott & Aylen in Ottawa until its merger with Borden Ladner GervaisLLP (BLG) where he remained throughout his career as a Partner. David is now SeniorCounsel at BLG. David is called to the Bar of Nunavut (2018) and acts aslitigation counsel and advisor to the Government of Nunavut. He also holdstemporary, case-based calls in the Yukon. David is a member of the Canadian ...


Besunder Dispute Resolution


Mediator, Step Mediation & Consulting Inc.

Moira is co-founder of STEP Mediation, founder of Wallace Law and Notary Public in Ontario. She has practiced law for over 25 years; first on Bay Street in aircraft and corporate finance, then as inhouse counsel with American Water and Wolseley Canada, and finally in her own firm. Wallace Law provides a range of legal services to corporate and personal clients, including employment, labour and human rights matters, contract negotiation and drafting, corporate finance, estate planning and settlement, real estate transactions. Moira's practice at STEP Mediation will focus on dispute resolution ...


Wise Health Law Professional Corporation


Halpin ADR

I have practiced commercial litigation for 37 years since my call to the bar in 1986, firstly with Blakes in Toronto then Ottawa and for the past 20 years with Norton Rose in Ottawa. Contract disputes have been the core of my practice for most of this time, although a lot of legal territory has been covered.·I have certificates from the University of Windsor Law in ADR and advanced ADR workshops and hold an Executive Certificate in Conflict Management. In terms of peer recognition, I have been recognized in BestLawyers in Canada: Corporate and commercial litigation, 2019-2023 and Canadian ...


Partner, Fasken Martineau DuMoulin LLP


Robin Dhaliwal, M.Sc., RPRegistered Psychotherapist | Mediator | Divorce CoachRobin Dhaliwal is a Registered Psychotherapist and trained mediator offering client-centered, trauma-informed dispute resolution services across Ontario. With over 15 years of experience in mental health and psychological services, she brings a calm, structured, and emotionally attuned approach to mediation.She specializes in family and relationship disputes, including separation and divorce, parenting arrangements, and communication challenges. Robin supports clients in reaching practical, respectful, and ...


Enlyten Circle Advisors

Mohammad (Mo) has a comprehensive background in engineering, project management, Real estate, home construction, utilities and infrastructure. He has acquired over two decades of experience in claims management and dispute resolution. Through his years of experience, Mo developed a strong understanding of Contract law, Provisional & federal arbitration law, and P3 -public-private partnership agreements in the infrastructure sector. With his in-depth knowledge of forensic delay analysis and the complexities involved in construction operations, Mo is well-equipped to support clients ...


Founder & Principal, Laberge Resolution Inc.

As one of the few mediators and arbitrators who is fully bilingual in both official languages in Ontario, I travel across the province todeliver alternative dispute resolution services in both French and English,including mandatory mediations pursuant to the Ontario Rules of CivilProcedure. I ama principled and integrity-driven Lawyer who has accomplished numerous ‘firsts’ and milestones across a well-rounded,multi-disciplinary career. I take a strategic approach to leadership,characterized by integrity, impartiality and a deep knowledge of the law. I have builta distinguished legacy of “make ...


CEO, Alzheimer Society Peel

Experienced in Elder Care and Consent and Capacity Law, Employment and Contracts issues and disputes.  Family disputes and Family Law.  Coaching and Consultation is also available regarding Board Governance, Operational Chanage Management,  Risk Management and Privacy. 


Paralegal and Mediator, Stewart Legal & Mediation

Licensed Paralegal in good standing with the Law Society of Ontario. Offering legal and mediation services province-wide through video conference and in person services. Services focus on human rights in housing, employment and family dispute resolution. Frequently appearing before the Human Rights Tribunal, Landlord and Tenant Board, Small Claims Court and various other administrative boards and tribunals.Passionate about access to justice and collaborative processes resulting in effective and expeditious dispute resolution.